Our costume rental process is as simple as a child's smile! First, browse our magical collection online or visit our wonderland showroom. Once you've found the perfect disguise for your little star, reserve it by providing rental dates and sizing information. We'll prepare the costume with meticulous care, and you can either pick it up from our location or choose doorstep delivery. After your child has lived their fantasy adventure, simply return the costume by the agreed date. No washing needed—we handle all the cleaning magic!

We believe every child deserves to step into their dream character, regardless of size! Our costume collection spans from toddler sizes (2-3 years) through early teens (12-14 years). Each costume listing includes detailed sizing charts with measurements for height, chest, waist, and hip circumference. Not sure which size would fit your little dreamer? Our costume consultants are just a message away, ready to help you find that perfect fit that allows both comfort and believability in their imaginary adventures.

Our standard costume rental spans 3 magical days—perfect for birthday parties, photoshoots, or special events where your child can live their character dreams! Need more time for extended play or consecutive events? We offer flexibility with rental extensions at a small daily rate. Simply contact us at least 24 hours before your return date, and if the costume isn't already promised to another young adventurer, we'll happily extend your rental period. For monthly school productions or recurring events, ask about our special long-term rental packages designed to keep the magic alive longer!

Cleanliness isn't just a priority—it's our promise! After each adventure, our costumes undergo a rigorous three-stage sanitation process. First, we inspect each piece for any signs of wear or damage. Then, we employ professional dry-cleaning or specialized fabric cleaning methods depending on the costume's materials. Finally, each costume receives a gentle steaming treatment that not only removes wrinkles but also eliminates 99.9% of bacteria and viruses. Our hypoallergenic processes ensure that even children with sensitive skin can wear our costumes with comfort and confidence, allowing parents to focus on capturing magical memories rather than worrying about hygiene.

We understand that when imagination runs wild, little accidents may happen! Our "Carefree Play Policy" covers minor mishaps like small stains or loose threads with no additional charge—because we believe children should be free to fully embrace their character adventures. For more significant damage, we assess each situation with understanding rather than automatic penalties. A transparent fee structure is provided upon rental, but rest assured, we differentiate between enthusiastic play and negligence. We recommend our optional Costume Protection Plan for just $5, which shields you from up to $50 in potential damage costs—giving parents peace of mind while little heroes save the day!

Absolutely! Our "Dream Character" service brings even the most unique imagination to life. While our standard collection features hundreds of beloved characters from fairytales, superheroes, and popular culture, we understand that sometimes a child's heart is set on something wonderfully specific. Our in-house costume artisans can create custom-made rentals with 3-4 weeks' notice. Whether it's a particular character variation, a historical figure for a school project, or a completely original character from your child's imagination, we can craft it with precise attention to detail. Custom rentals start from $75 depending on complexity, and the best part? If we add it to our permanent collection, you'll receive credit toward future rentals!

Planning ahead is the secret ingredient to magical celebrations! We offer advance reservations up to six months before your special date, which is especially valuable during peak costume seasons like Halloween, Christmas performances, and World Book Day. Our "Future Fantasy" reservation system requires just a 30% deposit to secure your chosen costume, with the balance due at pickup or delivery time. For those truly popular characters that vanish faster than a magician's rabbit, we recommend our VIP Alert service—you'll receive first notification when high-demand costumes become available for those competitive dates. School productions and group events can benefit from our bulk reservation discount when securing five or more costumes simultaneously.

Every character's essence lives in the details! Most of our costumes come as complete ensembles that include the essential accessories needed to bring the character to life—whether that's a superhero's mask, a princess's tiara, or a wizard's wand. Each costume listing clearly outlines exactly what pieces are included in your rental package. For those seeking to elevate their transformation even further, our "Character Complete" add-on menu offers supplementary accessories like specialized footwear, character-specific jewelry, realistic prop weapons (safety-approved for children), and even themed makeup kits for face painting. We've thought of everything so your child's character experience feels authentically magical from head to toe!

We make financing your child's fantasy adventure as seamless as their transformation! Our payment options include all major credit cards (Visa, MasterCard, American Express, Discover), digital wallets (Apple Pay, Google Pay, PayPal), and bank transfers for online reservations. At our physical location, we also welcome cash payments and contactless card transactions. For school organizations and professional children's events, we offer invoice payment with net-15 terms upon approval. Our convenient "Split Payment" option even allows you to divide larger orders among multiple family members—perfect for when grandparents want to contribute to a special costume experience as a gift!